Refund policy
Returns & Refunds
At DivineVeils, every order is carefully inspected and prepared before dispatch. Please review product descriptions, colours, measurements and images carefully before placing your order.
Change of mind
Due to the delicate and personal nature of our veils and devotional items, we generally do not accept returns or exchanges for change of mind.
This includes situations where a customer changes their mind regarding the style, colour, size or appearance of an item after ordering.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us through our website contact form as soon as possible.
Please include:
- your order number
- your full name
- a description of the issue
- clear photographs of the item and packaging
We will review the matter and provide an appropriate resolution where applicable.
Depending on the circumstances, this may include a replacement, exchange, store credit or refund.
Return conditions
Where a return is approved, items must be returned in their original condition and must not have been:
- worn or used
- washed
- altered or modified
- damaged after delivery
Please do not return an item without first receiving approval and return instructions from DivineVeils.
Refunds
Approved refunds will be returned to the original payment method used when placing the order.
Once processed, please allow additional time for your bank or payment provider to complete the refund.
Australian Consumer Law
Nothing in this policy is intended to exclude any rights or remedies available to customers under applicable Australian consumer laws.