Shipping policy

Shipping & Delivery

All DivineVeils orders are carefully prepared and dispatched from Sydney, Australia.

Processing times

Orders are typically processed within 3–5 business days before dispatch.

Processing times may be longer during busy periods, product launches, sales, public holidays or periods of high demand.

Australian orders

Australian orders are shipped using Australia Post.

Delivery times depend on your location and the shipping method selected at checkout.

Delivery estimates begin once your order has been dispatched and do not include processing time.

International shipping

International orders are dispatched from Sydney, Australia and may be transferred to your local postal provider once they reach the destination country.

International delivery estimates are not guaranteed.

Orders may experience delays due to:

• customs clearance
• border inspections
• local postal services
• public holidays
• weather disruptions
• peak delivery periods
• circumstances outside our control

Customs processing can sometimes cause significant delays, meaning international delivery may take longer than the estimated timeframe shown at checkout.

Customs, duties and taxes

International customers are responsible for any customs duties, import taxes, fees or other charges imposed by their destination country.

These charges are not included in the price paid to DivineVeils unless specifically stated otherwise.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time after dispatch for tracking information to update.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us immediately through our website contact form.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery delays

Once an order has been dispatched, delivery is managed by Australia Post and any relevant local postal or customs authorities.

While we will assist where reasonably possible, DivineVeils cannot guarantee exact delivery dates.